Refund policy

Return & Replacement Policy

Welcome to FT Link

At FT Link, customer satisfaction is our top priority. Please read our return and replacement policy carefully before placing your order.

7 Days Replacement Warranty

We provide a 7 Days Replacement Warranty on our WiFi Extenders and other eligible products.

If your product is:

  • Faulty

  • Not working properly

  • Dead on arrival

  • Having any technical issue

We will replace the product free of cost after verification.

✅ In case of a genuine fault or defect, both replacement and delivery charges will be covered by FT Link.

Change of Mind / Exchange Policy

If you want to return or exchange the product because:

  • You changed your mind

  • You ordered the wrong item

  • You no longer need the product

  • Personal preference issue

Then:

  • Customer will pay the return delivery charges.

  • Customer will also pay the new delivery charges for replacement/exchange.

⚠ Product must be:

  • In original condition

  • Without physical damage

  • With complete packaging and accessories

Warranty Does Not Cover

The warranty will not apply in the following cases:

  • Physical or accidental damage

  • Burnt or water damaged products

  • Incorrect voltage or improper use

  • Opened or repaired products

  • Damage caused by mishandling

Return Process

To request a replacement, please contact us with:

  • Your Order Number

  • Product photos/video

  • Complete issue details

After verification, our support team will guide you through the replacement process.

Important Notes

  • Replacement processing time: 3–7 working days

  • Products sent without proper packaging may be rejected

  • Used products are not eligible for refund

  • FT Link reserves the right to refuse invalid claims

Need Help?

For any questions or support, contact the FT Link customer support team anytime.